Warming Neon Ltd ("we", "us") is the data controller for personal data collected through this website. We're registered with the Information Commissioner's Office, registration number ZC142846. Warming Neon Ltd is a small, solely-operated company — there is no separate data protection team or third-party data broker involved in handling your data; enquiries are handled directly by the person running the company.
| Data | Source | Why |
|---|---|---|
| Name, email, and anything you write to us | Contact form / hello@warmingneon.com | To respond to your enquiry |
| IP address, browser/device type, pages viewed | Hosting provider logs (automatic) | Security, uptime, abuse prevention |
| Anonymised/aggregated usage data | Analytics (only after cookie consent — see §5) | Understanding how the site is used |
We do not collect payment details, special category data, or any data through the Neon Plant & Tool Hire demonstration — that environment runs entirely against seeded fictional data in your browser and does not transmit or store anything about you.
Enquiry data: legitimate interest (responding to business enquiries) or pre-contract steps if you're asking about a potential engagement. Technical/log data: legitimate interest (keeping the site secure and running). Non-essential cookies: consent, given or withheld via the cookie banner.
We don't sell personal data, and we don't share it with third parties for their own marketing purposes. Data does pass through the processors that make the site run:
Bluehost and Google Workspace may process data outside the UK (Google in particular operates internationally); where that happens, it's covered by their standard contractual clauses or equivalent UK-approved transfer mechanism.
Enquiry data — from someone who contacts us but doesn't go on to become a client — is kept for as long as needed to respond and follow up, and deleted or anonymised after 24 months of inactivity unless you ask us to delete it sooner.
Records tied to an actual client engagement (invoices, contracts, project correspondence) are kept for 6 years from the end of the engagement, in line with UK statutory requirements for financial and accounting records (Companies Act 2006 / HMRC record-keeping rules).
Technical log data is retained only as long as your hosting provider's default retention window.
Full detail is in our Cookie Policy. In short: strictly necessary cookies run by default (they keep the site working), anything else — including analytics — only runs if you accept via the banner.
Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing based on legitimate interest. To exercise any of these, contact hello@warmingneon.com. We'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the ICO at ico.org.uk.
We'll update the date at the top of this page whenever this policy changes materially.